2014/Civilizing IRC and forums: moderation strategies for mutual respect

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As a project’s public IRC channel or forum grows, it’s hard to keep it friendly. People get frustrated with each other, people have “different” senses of humor, disagreements escalate…oh goodness, it can be a mess. This isn’t great for retaining community members or welcoming new ones. I’ll share my strategies for dealing with problems, learned at the scale of hundreds of forum threads, tens of thousands of forum visitors, and dozens of IRC chatters every day.

Speaker: Britta Gustafson

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Contributed notes

presented at 1330 in room B202/203 on 25 Jun 2014 to 36 people

[slide deck]