2012/The Art of Customer Engagement and Retention: Premium Support for Freemium Software

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Your project won’t be successful if people can’t use it successfully. There are a lot of tricks to good tech support that won’t break the bank.

Speaker: Chris "Fool" McCraw

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Contributed notes

Text of the talk is pretty much verbatim at:

http://fool.supportfolio.com/freemium_premium.shtml