User, User, Who Art Thou?

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Accepted Session
Short Form
Scheduled: Thursday, June 23, 2011 from 10:00 – 10:45am in B202/03

Excerpt

What's going on in the mind of the user as they use your system? Did they choose it, or was it chosen for them? Do they like it or hate it? How can you tell? This talk discusses the types of users that exist, and their motivations.

Description

What’s going on in the mind of the user as they use your system? Did they choose it, or was it chosen for them? Do they like it or hate it? How can you tell?
Users are different. Some are technical, others aren’t. Some are passionate. Many are silent and enjoy (or not) your project without any community interaction.

This talk will discuss the different types of users that exist, and their motivations. It’ll take a tour of some of the study around this topic.

This talk will not talk about how to change your users, get them to be more (or less) involved or more (or less) passionate; although there will be time at the end for an open discussion on that topic.

Speaking experience

Speaker

  • Jarich face

    Jacinta Richardson

    Perl Training Australia

    Biography

    Jacinta Richardson runs Perl Training Australia, a micro-business offering courses throughout Australia. Both as part of her job and a massive free-time sink, she is involved in running conferences (linux.conf.au 2007, Open Source Developers’ Conference (Australia) 2004-2008, Australian System Administrators Conference (SAGE-AU) 2008-2009), attending conferences, writing perl-tips, speaking at Perl Monger meetings whenever she’s in the right town, participating in on-line Perl forums and promoting women in IT. For her work in the Perl community, Jacinta was awarded the White Camel Award in 2008. When away from the computer, Jacinta enjoys scuba diving, cycling and baking.

    Sessions