Onboarding is Unboxing

*
Accepted Session
Short Form
Intermediate
Scheduled: Tuesday, June 20, 2017 from 3:45 – 4:30pm in B201

Excerpt

A great product has a built-in “unboxing” planned from the start. It never leaves customers thinking about how to do something or figure it out. The funny thing about the companies that make those product experiences is that they usually don't give the same treatment to their employees. Let's start thinking of onboarding as unboxing - and start thinking of our team members as humans!

Description

Your onboarding program, whether it’s a one hour orientation or a ten day progression, is your new hire’s first real experience with your company. You might not be the one who manages bringing new hires onboard, but you can definitely have a hand in helping that new person feel welcomed and ready to get to work.

New hires who have a good onboarding experience tend to stay with the company longer, and happy employees beget happy employees because they refer people. Companies that onboard employees see increases in revenue, positive gains in KPI metrics, less turnover and employee absenteeism, and more employee satisfaction. Learning from product and service unboxing, we can see a few characteristics that might be valuable to translate into onboarding programs:
-Great unboxing experiences show the brand well
-They show the culture (through multiple channels — aesthetically, via text, via tone, etc.)
-They encourage usage because they’re fun
-They set the user up for engagement with the brand
-They enable the user to avoid learning a bunch of new things “the hard way”
-They foster connection between people

In this workshop-style talk, we’ll dive into the easiest ways to ship an onboarding program without being in HR or Recruiting. We’ll discuss and actually develop ways that you can help onboard new team members or your own employees, and how you can influence HR to support new hires better.

You’re definitely going to wish this program was around when you joined – so don’t miss it!

Tags

culture, hiring, onboarding, management

Speaking experience

Kristen primarily speaks on topics relating to learning and development in technical environments. She's spoken and taught at Learning Dev Camp, ATD Cascadia, ACTW, Refresh Portland, Product Tank, PHRMA, and several other events and conferences.

Kristen has presented research, workshops, and facilitated experiences at conferences and events of all sizes for over six years, focusing primarily on art history, museum, and education topics. She has experience presenting for a variety of audiences, though she prefers to focus on adult learning and treats "presentations" as learning experiences rather than show-and-tell sessions.

Speaker

  • Kg headshot small

    Biography

    Kristen Gallagher is the founder of Edify, a learning strategy consultancy that solves people operations problems for growing companies. Specializing in onboarding systems, manager development, and knowledge management, Edify delivers programs that are designed to evolve and scale with rapid changes. Kristen brings over eight years of learning and development and business partnership experience to Edify.

    Kristen’s well known for her ability to translate between groups – users, tech teams, and non-tech organizations – and has led dozens of sessions helping people learn to teach other people pretty much anything. She gets git, writes a bit of code, and is just as happy in the board room as she is in the morning stand-up. Her goal for every team: get all that annoying crap out of the way so you can be awesome at what you love. Effective, efficient programs, events, and strategies are what motivate her, and in every project, she strives to engage teams and stakeholders to uncover the solutions for their needs (and often solve problems they didn’t know they had.)

    Sessions

      • Title: Onboarding is Unboxing
      • Track: Culture
      • Room: B201
      • Time: 3:454:30pm
      • Excerpt:

        A great product has a built-in “unboxing” planned from the start. It never leaves customers thinking about how to do something or figure it out. The funny thing about the companies that make those product experiences is that they usually don’t give the same treatment to their employees. Let’s start thinking of onboarding as unboxing – and start thinking of our team members as humans!

      • Speakers: Kristen Gallagher