Cat Herding 101: Best Practices for Fostering an Engaged and Effective Online Community

*
Accepted Session
Short Form
Beginner
Scheduled: Wednesday, June 22, 2016 from 10:00 – 10:45am in B201

Excerpt

Depending on what sector we come from, the words “community organizing/management” might invoke images of canvassing with flyers and clipboards or moderating online forums and high-fiving code contributors. Regardless, when we coordinate volunteers, email program participants, and chat with community members via social media, we are ultimately organizing and developing community. Whether your supporters are contributing content, volunteering, participating in forum discussions, or engaging on social media, you can play an important community management role.

Description

Depending on what sector we come from, the words “community organizing/management” might invoke images of canvassing with flyers and clipboards or moderating online forums and high-fiving code contributors. Regardless, when we coordinate volunteers, email program participants, and chat with community members via social media, we are ultimately organizing and developing community.

Whether your supporters are contributing content, volunteering, participating in forum discussions, or engaging on social media, you can play an important community management role. Community management includes welcoming new folks, engaging and growing your community, and appreciating your members. This session will include a review of community management principles and core practices, diverse examples of community management at work, and discussion about the application of community management in our organizations.

We can all be fabulous community organizers! Let’s do this!

Audience
Anyone who regularly communicates with or coordinates community members, supporters, volunteers, and contributors.

Takeaways

  • Simple practices for maintaining strong communities
  • Basic strategy for identifying meaningful engagement opportunities on any platform
  • Ideas for appreciating and stewarding community members
  • Tips and techniques for growing your community

Tags

community, volunteers, cats

Speaking experience

I’ve presented many kinds of workshops (social media 101, CiviCRM user and admin training, resume-writing skills) through orgs such as Portland’s Free Geek and Saturday Academy, and regularly facilitate discussions and contribute to educational presentations through my work at the Nonprofit Technology Network. My first formal conference presentation, however, will not be until May when I have the awesome privilege of delivering a session about working with online communities during the Sektor 3.0 conference in Warsaw, Poland.

Speaker

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    Bethany Lister

    NTEN: The Nonprofit Technology Network

    Biography

    Bethany is the Community Program Manager at NTEN: The Nonprofit Technology Network, a membership organization which strives to help nonprofits use technology more effectively. She has the pleasure of working with NTEN’s in-person Nonprofit Tech Clubs, online Communities of Practice, and education programs. Basically, Bethany spends her day laughing and learning and helping community members do the good work they want to do.

    Bethany is all the time trying to be a better advocate for diversity and inclusiveness in tech. Her latest extracurricular adventures include: learning Spanish, knitting her first sweater, and dragon boating (not simultaneously). Bethany likes cats.

    Sessions

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